Returns, Cancellations & Refunds Policy

We want you to be happy with your purchase from Mind & Body Tech. If you need to return or cancel an order, please contact us as soon as possible so that we can advise you on the appropriate next steps.

Returns

Standard items may be returned within 30 days of receipt, provided they are unused, in excellent condition and returned with all original packaging, parts and accessories.

Made-to-order, personalised, customised or certain specialist products may be subject to different cancellation and return conditions, particularly once production or procurement has commenced.

If you wish to return an item, please contact us before sending it back and provide:

• Your order number

• The reason for the return

• Photographs or videos where relevant

We will review your request and provide return instructions where applicable.

Unless an item is faulty, damaged or incorrect, return shipping costs are normally the responsibility of the customer.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation options may depend on the type of product ordered and whether processing, production, procurement, dispatch, delivery, installation or other services have already commenced.

Made-to-order or customised products may have different cancellation rights. We will advise you of any applicable conditions before processing a cancellation request.

Faulty, Damaged or Incorrect Goods

If an item arrives damaged, faulty or not as described, please contact us as soon as reasonably possible with your order number and supporting photographs or videos where appropriate.

Depending on the circumstances and your applicable legal rights, the appropriate resolution may include a:

• Repair

• Replacement

• Refund

Please do not dispose of the product or its packaging, or return the item, until you have contacted us and received further instructions.

For delivery damage claims, please retain all packaging until the matter has been resolved.

Refunds

Once an authorised return has been received and, where appropriate, inspected, we will process any refund due in accordance with this policy and your statutory rights.

Approved refunds will be returned to the original payment method.

We aim to process refunds promptly following receipt and verification of returned goods. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Returning Your Product

Items must be securely packaged and protected for transport. Original packaging should be used wherever possible.

Please contact us before arranging a return, particularly for large, heavy or specialist products, so that we can provide the appropriate instructions.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.