Delivery & Returns

Shipping & Delivery

We aim to process and dispatch all orders within 1–3 business days. Where possible, orders may be shipped on a next-day or same-day basis.

Delivery methods vary depending on the size and nature of the product:

  • Standard items are shipped via courier directly to your address.
  • Large or specialist equipment (e.g. cold plunges or similar systems) may be delivered via pallet courier to the nearest safe and accessible unloading point (typically kerbside delivery), unless otherwise agreed in writing.
  • Made to order products like our cold plunges may have different lead times. Please see our product pages separately for confirmation.

Please note:

  • Installation, positioning, electrical work, or commissioning services are only included where explicitly stated in your order confirmation.
  • Customers are responsible for ensuring suitable access for delivery. Any access restrictions (e.g. narrow routes, steps, limited parking, slopes, overhead obstructions) must be disclosed prior to dispatch.

For orders within the UK, all applicable taxes and import duties are included in the final price unless otherwise stated.

Shipping costs:

  • Free shipping is offered on most products within the UK.
  • Certain items or smaller accessory-only orders may incur a delivery charge, which will be clearly displayed at checkout.
  • Accessories under £150 will incur a £50 delivery charge

Returns & Cancellations

We understand that circumstances can change. Our returns and cancellation policy depends on the type of product ordered and the stage of fulfilment.

  • Standard items may be returned within 30 days of receipt, provided they are unused, in excellent condition, and include all original packaging, parts, and accessories.
  • Made-to-order, customised, or large equipment items may not be eligible for return once production, procurement, or delivery has commenced.

If you wish to cancel or return an item, please contact us as soon as possible with:

  • Your order number
  • Reason for return or cancellation
  • Supporting images or videos where relevant

We will review your request and provide return instructions where applicable.

Return shipping costs are typically the responsibility of the customer unless the item is confirmed to be faulty or incorrect.

Faulty or Damaged Goods

If your item arrives damaged, faulty, or not as described, please contact us as soon as reasonably possible (ideally within 30 days of delivery) with your order details and supporting photographs or videos.

Depending on the situation, we will offer an appropriate resolution, which may include:

  • Repair
  • Replacement
  • Refund

Please do not dispose of the item or its packaging until we have reviewed your case and provided further instructions.

Refunds

Once a return has been received and inspected, we will process your refund in accordance with this policy.

Refunds will be issued in full where:

  • The return meets the stated conditions
  • The item is confirmed to be faulty or not as described

We aim to process refunds promptly following receipt and verification of returned goods.

Important Notes

  • Items must be securely packaged for return; original packaging should be used wherever possible.
  • For delivery damage claims, packaging must be retained until the claim is resolved.
  • We recommend contacting us before arranging any return to ensure a smooth process.

Return Contact Details

Email: info@mindandbodytech.com

Phone: 0333 090 5466

Address: Mind & Body Tech Limited, Summit House, 4-5 Mitchell Street, Edinburgh, EH6 7BD

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